Warranty Policy

Warranty Policy

At Aquazelo, we stand behind the quality of our products and want you to feel confident in your purchase. All Aquazelo products are covered by a 1-year warranty against defects.

1-Year Warranty

Aquazelo provides a one-year warranty beginning on the date of delivery. This warranty covers defects in materials and workmanship that occur under normal use.

If you believe your product has a defect covered by the warranty, please contact us at hello@aquazelo.com with your order number and a description of the issue.

To help us assess the claim, we may ask you to provide clear photos or videos showing the issue.

Resolving a Warranty Issue

If a product is determined to have a defect covered by the warranty, Aquazelo will work with you to find an appropriate solution.

Depending on the nature of the issue, the resolution may include:

  • Repairing the product

  • Replacing the product or affected component

  • Accepting the product back and providing a refund

  • Providing another reasonable solution to correct the issue

The appropriate resolution will depend on the specific circumstances and nature of the defect.

Inspect Your Product Upon Delivery

Please inspect your product and its packaging as soon as it arrives. We recommend taking clear photographs of the product and packaging upon delivery, particularly if you notice any damage.

If there is visible shipping damage or you believe the product arrived defective, please contact us promptly at hello@aquazelo.com and provide photographs or videos documenting the issue.

We also recommend keeping the original packaging until you have confirmed that your product has arrived safely and is functioning properly.

What the Warranty Does Not Cover

The warranty applies to defects in materials and workmanship under normal use. It does not generally cover damage caused by misuse, improper installation or use, accidents, modifications, unauthorized repairs, or normal wear and tear.

If you are unsure whether an issue is covered, please contact us. We will review the situation and determine the appropriate next steps.

Warranty Claims

To submit a warranty claim, contact hello@aquazelo.com with:

  • Your order number

  • A description of the issue

  • Photos or videos showing the problem

  • Photos of the packaging, when relevant

Aquazelo may request additional information or documentation when necessary to properly assess the claim.

Our goal is to resolve legitimate warranty issues fairly and efficiently and ensure you have a functioning product.