Shipping Policy

At Aquazelo, we work to get every order processed and delivered as smoothly as possible. Please review the information below for our current processing and shipping timelines.

Order Processing

Orders are typically processed within 3–7 business days after the order is placed.

Processing time is the time required to prepare your order for shipment. Orders are not considered shipped until they have completed processing.

Shipping Time

Once your order has been processed, shipping generally takes 7–14 business days.

Therefore, the estimated total timeframe from placing an order to delivery is approximately 10–21 business days, depending on the order and destination.

Please note that all timeframes stated in this policy are in business days. Weekends and holidays are not included.

Shipping Delays

Shipping times are estimates and may occasionally be affected by circumstances outside of Aquazelo's control, including carrier delays, weather, customs processing, or other unforeseen transportation issues.

If your order is experiencing a significant delay, please contact us at hello@aquazelo.com, and we will do our best to assist you.

Inspect Your Order Upon Delivery

Please inspect your order and its packaging as soon as it is delivered. We strongly recommend taking clear photographs of the product and packaging upon delivery, particularly if you notice any visible damage.

If your product arrives damaged or you believe there is an issue with your order, contact us promptly at hello@aquazelo.com and provide photos or videos documenting the issue.

Contact Us

If you have questions about your order or its shipping status, please contact us at hello@aquazelo.com. We're happy to help.