Refund & Return Policy

At Aquazelo, we want you to be satisfied with your purchase and receive your product in the condition you expect. Due to the nature of our products, all sales are final unless a product is defective.

Defective Products

All Aquazelo products are covered by a 1-year warranty.

If your product arrives defective or develops a manufacturing defect during the warranty period, please contact us at hello@aquazelo.com as soon as possible. Include your order number along with clear photos or videos showing the issue.

After reviewing the claim, Aquazelo will determine the appropriate way to resolve the issue. Depending on the circumstances, this may include a repair, replacement, return, refund, or another reasonable solution.

Non-Defective Products

Aquazelo does not accept returns or provide refunds for non-defective products.

This includes products that are no longer wanted, ordered by mistake, or purchased without the customer being satisfied with the product after delivery. Please carefully review your order before completing your purchase.

Inspect Your Order Upon Delivery

Please inspect your product and its packaging as soon as it is delivered. We strongly recommend taking clear photographs of the product and packaging at the time of delivery, particularly if you notice any visible damage.

If your order arrives damaged or you believe there is an issue with the product, contact hello@aquazelo.com promptly and provide photographs or videos documenting the condition.

Keeping the original packaging and documentation until you have confirmed that your product arrived in good condition is also recommended.

Warranty Claims

Warranty claims are evaluated individually based on the nature of the issue. Aquazelo may request additional photos, videos, information, or other documentation to properly assess a claim.

If the issue is covered under the warranty, Aquazelo will work with you to determine an appropriate resolution, which may include a repair, replacement, refund, return, or another means of correcting the issue.

For any questions regarding returns, refunds, or warranty claims, please contact us at hello@aquazelo.com.